Helium Foot Software
Software that's lighter than air
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Helium Foot is working with the National Cancer Coalition to help reduce the suffering of cancer patients and their families around the world. You can help too, when you purchase our software.
Troubleshooting
I clicked on "Enable MercuryMover" but typing command-control-up arrow doesn't bring up MercuryMover.
Uncheck "Enable MercuryMover" and recheck it in order to restart the MercuryMover service.
I see a message saying: "In order to use MercuryMover, please check the 'Enable access for assistive devices' checkbox"
When you see this message, MercuryMover will open the Universal Access Preference Pane. At the bottom of this Preference Pane you will see the "Enable access for assistive devices" checkbox. Click on this checkbox. Now MercuryMover will function normally.
I see a message saying "Your MercuryMover demo has expired. Please consider purchasing MercuryMover."
MercuryMover runs in a fully functional demonstration mode for 30 days. This message means that your demonstration period has ended. MercuryMover can be unlocked with a license code available at http://www.heliumfoot.com/store.
When I try to enter my license code, the "OK" button is disabled.
When you purchased MercuryMover, HeliumFoot (the makers of MercuryMover) e-mailed your license code to you. Try copying and pasting the e-mail address and license code from that e-mail into MercuryMover.
I see a message saying: "Your pre-release version of MercuryMover has expired."
You are using a test version of MercuryMover. Please go to http://www.heliumfoot.com/mercurymover and download the current shipping version of MercuryMover.